Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Pickup & Delivery
Order online and pick up in Sebring, or have it delivered.
Track Order
Stay updated on your order's journey from our warehouse to your door.
FAQs
Orders & Purchases
How do I place an order?
How do I place an order?
Just browse the shop, add items to your cart, and check out. At checkout you'll choose how you'd like to receive your order — local pickup, local delivery, or shipping.
How do I cancel or edit an order?
How do I cancel or edit an order?
Need to make a change? Contact us as soon as possible at (863) 235-1414 or mammamiaproduce@gmail.com. We'll do our best to update your order before it's packed — but once it's shipped or ready for pickup, we may not be able to change it.
Do I need an account to order?
Do I need an account to order?
No account needed — you can check out as a guest. Creating an account just makes it easier to track orders and reorder your favorites.
What payment methods do you accept?
What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and PayPal.
Pickup & Delivery
How does local pickup work?
How does local pickup work?
Choose Local Pickup at checkout and we'll have your order ready at our Sebring store, usually within 24 hours. We'll email you the moment it's ready — pickup is always free.
Where and when do I pick up my order?
Where and when do I pick up my order?
At our store: 104 Circle Park Dr, Sebring, FL. Pickup is available during store hours — Tues–Thurs 11am–6pm, Fri–Sat 11am–8pm (closed Sun & Mon). Just bring your order confirmation.
Do you offer local delivery?
Do you offer local delivery?
Yes! If you're within our delivery area around Sebring, choose Local Delivery at checkout. A small delivery fee will be shown before you pay.
Returns & Freshness
What is your returns policy?
What is your returns policy?
Because we sell food, most items are non-returnable for safety and freshness reasons. That said, your satisfaction matters to us — if something isn't right, we'll always work with you to fix it.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Contact us within 48 hours of receiving your order with a photo of the issue, and we'll send a replacement or issue a refund. Please keep the item and packaging until it's resolved.
How long do refunds take?
How long do refunds take?
Once approved, refunds are issued to your original payment method and typically appear within 5–7 business days.
Shipping & Tracking
Do you ship nationwide?
Do you ship nationwide?
Yes — we ship most shelf-stable pantry items anywhere in the United States. A few items are pickup/delivery only, and perishable products may not be eligible for shipping.
How long does shipping take?
How long does shipping take?
Orders are packed within 1–2 business days, then arrive within an additional 3–5 business days — about 7 business days total unless noted on the product page.
How much does shipping cost?
How much does shipping cost?
It's calculated at checkout based on your order's weight and destination, so you always see the cost before you pay.
How can I track my order?
How can I track my order?
You'll get a shipment notification email with a tracking number as soon as your order ships. For pickup and delivery orders, we'll email you when your order is ready or on its way.
I didn't receive all of my order — what should I do?
I didn't receive all of my order — what should I do?
We're sorry about that! Contact us within 48 hours at (863) 235-1414 or mammamiaproduce@gmail.com and we'll sort it out right away.
Our Products
Are your products imported from Italy?
Are your products imported from Italy?
Many are — we carry authentic Italian specialties sourced from Italy, including names like DeLallo, Mantova, Caputo, and Marulo, alongside products from local Florida makers we're proud to partner with.
Do you carry organic and gluten-free options?
Do you carry organic and gluten-free options?
We do! Look for our Organic and Gluten-Free collections, or use the filters on any collection page to find them quickly.
Can I request a special order?
Can I request a special order?
Looking for something specific? Reach out at mammamiaproduce@gmail.com — we love helping customers track down a special ingredient or favorite.